Help Center

Attendees who require a mobility assistive device need to bring their own or arrange a rental through a third-party company; the ship does not provide these.

Royal Caribbean offers boarding and departure assistance at the terminal. Requests must be made to their Access Department at least 45 days before embarkation, using your Reservation Number.

Yes. Service dogs — defined as any dog individually trained to do work or perform tasks for a person with a disability — are permitted onboard. You'll need the required documentation for port departures, and should contact the Access Department 45 days prior to sailing.

At some ports, the ship may anchor offshore, with guests taken ashore by small boats called tenders. Motorized wheelchairs typically cannot board tenders, and roll-on capability isn't guaranteed, so plan accordingly if this affects you.

Royal Caribbean makes every effort to accommodate dietary needs, including food allergies, gluten-free, vegan, vegetarian, low-fat, low-sodium, lactose-free, and kosher meals, at no extra charge. Requests should be made to the Access Department at least 45 days before sailing.

Whether you're treated at the ship's medical center or a medical facility in a foreign port, medical expenses are your out-of-pocket responsibility. Outside travel insurance is strongly recommended.