Help Center

Please refer to your ticket description for the complete list of Concierge benefits. Any priority access included with your package will be clearly outlined there.

No. Guests remain responsible for purchasing their own autographs, selfies, photo ops, and special event tickets unless otherwise stated in their package benefits.

The Concierge Team is happy to help answer schedule questions, but guests are ultimately responsible for arriving on time for photo ops, panels, and other scheduled activities.

While we'll do everything we reasonably can to assist, we cannot guarantee accommodations for missed photo ops, autograph sessions, or special events.

Yes! One of the biggest benefits of the Concierge Package is having knowledgeable staff available to help you plan your convention experience and answer questions throughout the weekend.

Yes! Concierge guests will receive a dedicated text line for communication prior to the event regarding important information, depending on the benefits included with their package.

Yes! Concierge guests will receive a dedicated text line for communication prior to the event.

No. Like all event tickets and add-ons, Concierge Packages are non-refundable.

Concierge Packages follow the same ticket policies as other event purchases. Please contact us if you have questions regarding your reservation.

If Concierge Packages are still available, you're welcome to upgrade by purchasing the Concierge add-on. Because quantities are extremely limited, we recommend upgrading as early as possible.