Help Center

For specifics on The Camp’s mask policy or illness protocol, check with a member of the on-site security team, since this is handled on a case-by-case basis rather than published as a fixed rule.

For details on the emergency evacuation plan, check with a member of the on-site security team. They can walk you through what’s in place for the specific venue and event.

For specifics on de-escalation procedures during overcrowded lines, check with a member of the on-site security team, since crowd management is handled directly by them during the event.

Yes — all volunteers wear a designated shirt specifically so they’re easy to identify and flag down if you need help finding staff during the event.

For how to report an issue with a vendor or guest interaction, check with a member of the on-site security team, who can direct you to the right process for your specific situation.

Yes, there’s security specifically stationed around the celebrity guest areas, on top of the general security presence throughout the venue.