Is there a survey sent out after the event?
Yes, a survey is sent out after the event, giving attendees a formal way to share their experience and suggestions.
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Help Center
Are professional event photos from the parties shared publicly afterward?
Yes, select professional photos from the parties are shared publicly on social media after the event, so there’s a chance you’ll spot yourself or friends in the post-event photo roundup.
When does next year’s ticket presale typically open relative to this year’s event?
Next year’s ticket presale typically opens in July, so that’s the general window to watch for if you want to lock in tickets as early as possible for the following year.
How do previous attendees typically find out first about next year’s dates?
The Camp sends out a marketing email to announce next year’s dates, so being on the mailing list is the most reliable way to hear the news as soon as it’s released.
How quickly does customer service typically respond to emails?
Customer service typically responds within 3 business days. If it’s been 7 days since you sent your email without a reply, send it again and double-check it went to contact@thecampevents.com, since that’s the correct address for general inquiries.
Is there a phone number for day-of emergencies or urgent ticket issues?
No, there isn’t a phone number for day-of emergencies or urgent ticket issues — email remains the primary channel, so plan to reach out to contact@thecampevents.com or find a staff member on-site if something urgent comes up during the event.
Is there a help desk location inside the venue itself?
Yes, Will Call functions as the help desk location inside the venue for anything ticket or check-in related.
Can I resolve a billing dispute with my card issuer instead of The Camp?
Billing disputes need to be raised directly with The Camp before going to your card issuer or bank. Reach out first so the issue can be resolved on The Camp’s end before escalating it further.
Is there a FAQ page that gets updated as new details are confirmed?
Yes, an FAQ page that gets updated as new details are confirmed is maintained at thecampevents.com/help, making it a good resource to check back on as an event approaches.
How does The Camp handle complaints about long autograph lines?
The Camp acknowledges the wait can be frustrating and recommends upgrading if shorter lines matter to you — Inclusive VIP for a faster line, or iVIP+ Concierge if you’d rather skip the autograph line entirely. Those upgrades are the direct way to address long-line frustration rather than a change to how General Admission lines are managed.