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Terms, Programs, and Resources
- What is CampCoins?
- How do I earn CampCoins?
- How do I use my CampCoins?
- What are The Camp's payment plans?
- What is General Admission?
- What is Inclusive VIP (iVIP)?
- What is Inclusive VIP+ (iVIP+)?
- What is Inclusive VIP+ Concierge?
- What does "FANmily" mean?
- What is Camp Cares?
- How much has The Camp raised for charity?
- Where can I follow The Camp on social media?
- Is there a year-round hotel discount?
- Can I volunteer with The Camp?
- Can I book one of The Camp's celebrity guests for my own convention or event?
- Which Camp event is right for me?
- What is The Camp's policy for children and minors attending without an adult?
- Does The Camp offer group discounts?
- Are kids free at The Camp?
- Does The Camp provide certificates of authenticity for autographs?
- How do I inquire about sponsoring The Camp?
- What is The Camp's Code of Conduct?
- How do I request press or media access to The Camp?
- What's the Lost & Found process at The Camp?
- What happens if The Camp has to cancel an entire event?
- Will The Camp cancel an event for bad weather?
- Can I transfer or resell my ticket to someone else?
- How do I contact The Camp with a question?
- Who is liable for lost, stolen, or damaged property, or for injuries at The Camp?
- What are The Camp's cosplay and public decency guidelines?
- What should I do if I'm being harassed or witness harassment at The Camp?
- What is The Camp's harassment policy?
- What happens if I violate The Camp's Code of Conduct?
- Is Scream City Con still an active, ongoing event?
- Is The Camp Fall Reunion still held, or was it discontinued?
- Is the Camp FANmily Vacation still offered, or was it discontinued?
- What ID is required at Will Call to pick up my ticket?
- What happens if the name on my ticket doesn't match my ID?
- How can I tell if a ticket I'm buying secondhand is legitimate and not counterfeit?
- What should I do if I think I bought a scalped or fraudulent ticket?
- What happens if I file a chargeback with my bank instead of contacting The Camp first?
- How do I recognize and report phishing emails or fake Camp-related offers?
- What am I agreeing to by attending — is there a liability waiver?
- Does buying a ticket give The Camp permission to use my photo or video in its marketing?
- What happens to the personal information I provide when I register or buy a ticket?
- What is the minimum age for a minor to attend without an accompanying adult?
- Can a non-parent guardian or relative bring a minor to the event?
- What happens if a minor's ticket doesn't match their ID, or custody documentation is needed at check-in?
- What happens if I simply don't use my ticket — is there a no-show policy?
- Is there an emergency contact system for attendees separated from their group?
- Can a nonprofit partner with The Camp similar to Camp Cares?
- How quickly does customer service typically respond to emails?
- Is there a phone number for day-of emergencies or urgent ticket issues?
- Is there a help desk location inside the venue itself?
- Can I resolve a billing dispute with my card issuer instead of The Camp?
- Is there a FAQ page that gets updated as new details are confirmed?
- How does The Camp handle complaints about long autograph lines?
- Is there a designated media contact separate from general customer service?
- Can I request an itemized receipt for my full purchase?
- Is there a way to check my order status online?
- Who handles will-call issues if my name isn't found at pickup?
- Is there a dedicated line for iVIP guests with hotel-related issues?
- What sponsorship tiers or packages are available?
- Is there brand visibility (signage, program ads) included with sponsorship?
- Who do I contact for media partnership inquiries?
- Can local businesses set up promotional booths?
- Is there a difference between "vendor" and "sponsor" status?
- What's the deadline to lock in sponsorship for the 2027 event?
- Do sponsors get complimentary tickets as part of their package?
- Is there a media kit available for press or sponsor outreach?
- What do volunteers get in exchange for working shifts?
- Do volunteers get free event admission?
- What kind of tasks do volunteers typically handle?
- Is there a minimum number of shift hours required?
- Can volunteers still attend panels and get autographs on breaks?
- Is there an age minimum to volunteer?
- Do returning volunteers get priority sign-up for future events?
- Is there training provided before the event for new volunteers?
- Who do I contact with questions about the volunteer program?
- Is Camp Cares connected to a specific 501(c)3 organization?
- Can attendees donate items directly at the convention?
- How does the block party format for Camp Cares work?
- Is Camp Cares open to the general Atlanta community, not just attendees?
- Do celebrity guests participate directly in Camp Cares events?
- Is there a way to volunteer specifically for Camp Cares rather than the convention?
- What's the transfer fee, and who pays it?
- Can I transfer just one ticket out of a Double/Triple package?
- Is there a deadline for requesting a transfer?
- What happens to my hotel room if I transfer my iVIP ticket?
- Does The Camp verify resold tickets at the door?
- Do I get a credit toward next year if the event is canceled?
- Who do I email to start a transfer request?
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How quickly does customer service typically respond to emails?
Customer service typically responds within 3 business days. If it’s been 7 days since you sent your email without a reply, send it again and double-check it went to contact@thecampevents.com, since that’s the correct address for general inquiries.
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