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Terms, Programs, and Resources
- What is CampCoins?
- How do I earn CampCoins?
- How do I use my CampCoins?
- What are The Camp's payment plans?
- What is General Admission?
- What is Inclusive VIP (iVIP)?
- What is Inclusive VIP+ (iVIP+)?
- What is Inclusive VIP+ Concierge?
- What does "FANmily" mean?
- What is Camp Cares?
- How much has The Camp raised for charity?
- Where can I follow The Camp on social media?
- Is there a year-round hotel discount?
- Can I volunteer with The Camp?
- Can I book one of The Camp's celebrity guests for my own convention or event?
- Which Camp event is right for me?
- What is The Camp's policy for children and minors attending without an adult?
- Does The Camp offer group discounts?
- Are kids free at The Camp?
- Does The Camp provide certificates of authenticity for autographs?
- How do I inquire about sponsoring The Camp?
- What is The Camp's Code of Conduct?
- How do I request press or media access to The Camp?
- What's the Lost & Found process at The Camp?
- What happens if The Camp has to cancel an entire event?
- Will The Camp cancel an event for bad weather?
- Can I transfer or resell my ticket to someone else?
- How do I contact The Camp with a question?
- Who is liable for lost, stolen, or damaged property, or for injuries at The Camp?
- What are The Camp's cosplay and public decency guidelines?
- What should I do if I'm being harassed or witness harassment at The Camp?
- What is The Camp's harassment policy?
- What happens if I violate The Camp's Code of Conduct?
- Is Scream City Con still an active, ongoing event?
- Is The Camp Fall Reunion still held, or was it discontinued?
- Is the Camp FANmily Vacation still offered, or was it discontinued?
- What ID is required at Will Call to pick up my ticket?
- What happens if the name on my ticket doesn't match my ID?
- How can I tell if a ticket I'm buying secondhand is legitimate and not counterfeit?
- What should I do if I think I bought a scalped or fraudulent ticket?
- What happens if I file a chargeback with my bank instead of contacting The Camp first?
- How do I recognize and report phishing emails or fake Camp-related offers?
- What am I agreeing to by attending — is there a liability waiver?
- Does buying a ticket give The Camp permission to use my photo or video in its marketing?
- What happens to the personal information I provide when I register or buy a ticket?
- What is the minimum age for a minor to attend without an accompanying adult?
- Can a non-parent guardian or relative bring a minor to the event?
- What happens if a minor's ticket doesn't match their ID, or custody documentation is needed at check-in?
- What happens if I simply don't use my ticket — is there a no-show policy?
- Is there an emergency contact system for attendees separated from their group?
- Can a nonprofit partner with The Camp similar to Camp Cares?
- How quickly does customer service typically respond to emails?
- Is there a phone number for day-of emergencies or urgent ticket issues?
- Is there a help desk location inside the venue itself?
- Can I resolve a billing dispute with my card issuer instead of The Camp?
- Is there a FAQ page that gets updated as new details are confirmed?
- How does The Camp handle complaints about long autograph lines?
- Is there a designated media contact separate from general customer service?
- Can I request an itemized receipt for my full purchase?
- Is there a way to check my order status online?
- Who handles will-call issues if my name isn't found at pickup?
- Is there a dedicated line for iVIP guests with hotel-related issues?
- What sponsorship tiers or packages are available?
- Is there brand visibility (signage, program ads) included with sponsorship?
- Who do I contact for media partnership inquiries?
- Can local businesses set up promotional booths?
- Is there a difference between "vendor" and "sponsor" status?
- What's the deadline to lock in sponsorship for the 2027 event?
- Do sponsors get complimentary tickets as part of their package?
- Is there a media kit available for press or sponsor outreach?
- What do volunteers get in exchange for working shifts?
- Do volunteers get free event admission?
- What kind of tasks do volunteers typically handle?
- Is there a minimum number of shift hours required?
- Can volunteers still attend panels and get autographs on breaks?
- Is there an age minimum to volunteer?
- Do returning volunteers get priority sign-up for future events?
- Is there training provided before the event for new volunteers?
- Who do I contact with questions about the volunteer program?
- Is Camp Cares connected to a specific 501(c)3 organization?
- Can attendees donate items directly at the convention?
- How does the block party format for Camp Cares work?
- Is Camp Cares open to the general Atlanta community, not just attendees?
- Do celebrity guests participate directly in Camp Cares events?
- Is there a way to volunteer specifically for Camp Cares rather than the convention?
- What's the transfer fee, and who pays it?
- Can I transfer just one ticket out of a Double/Triple package?
- Is there a deadline for requesting a transfer?
- What happens to my hotel room if I transfer my iVIP ticket?
- Does The Camp verify resold tickets at the door?
- Do I get a credit toward next year if the event is canceled?
- Who do I email to start a transfer request?
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What does “FANmily” mean?
FANmily is The Camp's term for its community of fans – a blend of "fan" and "family" that reflects how the company talks about its returning attendees. You'll see it throughout Camp branding, including The Camp FANmily Reunion and The Camp FANmily Vacation, and in thank-you messages crediting "The Camp FANmily" for the money raised at each event.
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